The magnetizing key to attract myriad of online shoppers and initiate a satisfying digital shopping experience is by furnishing them an absolute ecommerce customer support. evantage serves various multi channel customer services including live chat, email helpdesk, and calls for several large scale brands and retail businesses on Amazon. Our Amazon customer interaction team understands its clients to follow their industry policies and products, and Service Level Achievements (SLAs) in every possible condition and provides assuredly and accurate response to all the queries.
Focussing on how to bridge a personalized and unified customer experience, the evantage takes care of customer emails and enquiry calls/messages, etc. Being a part of Amazon customer support services we assist you to let your customers file a return, request, refund, know about shipping details and delivery or simply learn the order placing process. Our support services include:
Furthermore, to deliver a completely personalized solution that uplifts your brand, we always look forward to attaining better understanding between customer communication program and your needs. Our Amazon support teams are highly motivated and expert in maintaining branded interactions with appropriate acknowledgements. Our team work under the guidelines of a Project Manager or Brand Specialist specifically working for your brand and your program needs. The Project Manager manages regular operations as well as accounting operations and remains available for you on being contacted. The additional team of skilled professionals strongly supports the customer interaction team which bridges a gap between Amazon and its customers.
Evantage store enthusiastically works as per the guidelines and standards of the World's Largest Online Retailer Amazon. The evantage store comes up with following features:
Evantage store is dedicatedly focused on the World's Largest Online Retailer – Amazon and operates with complete understanding of Amazon guidelines and standards
Overall, we seek to gain a deeper understanding of the customer communication program and your needs, and develop a fully-customized solution that enhances your brand. Our dedicated Amazon support teams are highly experienced in delivering consistent and branded relationship-based interactions. Under the leadership of an experienced dedicated Project Manager, your (team of) Brand Care Specialist(s) work dedicatedly to your program. The Project Manager fulfills a dual operational and account management role, managing day-to-day program operations and serving as your single point of contact. Dedicated Amazon support teams are additionally supported by our specialized training, quality assurance, and workforce management groups. We also maintain internal network, telephony, information systems, and system administration teams to ensure the integrity of our operating infrastructure.
Evantage provides you a complete Amazon store services and management solution. With the combination of technical expertise and Amazon sellercentral skills, we have helped our clients to achieve a competitive advantage over other vendors. We support online retailers, manufacturers as well as drop-shippers throughout the Amazon seller-processes, along with a complete back-end support. We streamline your business operations and help you reach out to maximum customers at a global level. So wait no more and outsource your Amazon business services to us for the best experience and leveraging results!
We first create your Amazon Seller account to take you on board to a new ecommerce journey! And hence you are required to share your phone number, credit card details, Tax ID and all business information which will be carefully verified by Amazon.
Finally, after all the registrations and approvals, Amazon now allows you to onboard your product listings for selling to the customers. Evantage does that with full expertise! With a team of adept content writers and backend SEO managers, we create the best product landing pages and an attractive web-store that will fetch you, maximum customers.
Once verified by Amazon, your seller account is now activated and you are now the part of Amazon seller community. So the next thing we help you with is Brand Registry. Amazon Brand Registry helps you protect your registered trademarks on Amazon and helps you create a trustable image among customers. Also, sometimes your product category might require some special approval.You are even asked to provide UPCs, ISBNs, etc., which will no more be your headache, once outsourced to us!
This is the most significant step of all, as it includes complete inventory management along with smooth order processing. We regularly update your seller account and optimize each product's sales by running various ad campaigns and continuously enhancing the content. We work on product reviews, their metadata, store-views, purchases and all the aspects of your seller account so that you are able to expand your business without getting any stress.
1) Drop an inquiry - Our executives will get back to you and understand your Amazon agenda.
2) Time for PaperWork - Let's discuss out the work-scope and duration and we could sign off the Memorandum of Understanding, where we promise to abide by the rules of your store and maintain the confidentiality of your credentials.
3) Sit Back and Relax - Now that you have successfully outsourced your Amazon selling services to us, it's time for you to have a sip a cup of coffee and see yourselves excelling in the world of e-commerce!